Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to 📮hi@oolvs.com

Please track your order over here. Shipping details could take a day or two to be reflected.
Our aim is to provide high-quality products, attentive service and the best prices.

Problems caused by low price attraction.

a) The tracking number doesn't work, you never know when your package will arrive or disappear into the vastness of the universe.

b) Contacting the merchant never solves the problem in time, your low-cost merchant will always say to you, "Sorry, dear customer, please be patient again, we are verifying the information for you." Until you forget about it. Oh my!

c) Receiving an item that was damaged by poor packaging practices and the joy of receiving the package instantly plunges into the glacier.

d) A series of unimportant but annoying questions...Now, these are no longer problems, the OOLVS team is there to solve them for you.

OUR PRODUCTS

In the OOLVS brand column, our team rigorously tests and carefully selects high-quality products that meet the requirements of our users.

We guarantee that every product is rigorously tested by our OOLVS unity more than three for quality before it is sent out from the warehouse to our customers.

This allows our customers to reduce the hassle of quality issues.

This allows our customers to get high-quality products and an excellent service experience in less time and at a better price.

We have three warehouses around the world, the main one is shipping all over the world through Hong Kong Warehouses, which is the choice for most packages, and secondly, we use American warehouses and European warehouses according to stock and distance.
On Mobile
Step 1: Select "Checkout" at cart page.
Step 2: Select "Show order summary"
Step 3: Enter your gift card or discount code then apply it.

On Desktop
Step 1: Select "Checkout" at cart page.
Step 2: Enter your gift card or discount code and select "Apply".

Don't forget your discount code
OOLVS Buymore mode, use the best price to buy multiple items at once.

This will save you an additional 30% and more.

And choose different colors, you can use it at will, and prolong the service life of the product, so as to achieve the environmental protection and save money.
For less than US$69, standard shipping costs of US$0.99-4.99 will be charged for each order according to different countries and regions.
1): FREE ECONOMY SHIPPING *Suitable for some low-priced items (the item details page will be marked)
2): FREE STANDARD SHIPPING ON ORDERS OVER US$69 *Netherlands Post, Singapore Post, Hongkong Post, China Post, SF Express, DHL e-commerce parcels, and other standard air Shipping.
3): FREE FAST SHIPPING ON ORDERS OVER US$298 *Such as DHL, UPS, FedEx, EMS, etc.
We ship worldwide on all items!

Please refer to our shipping policy in detail, click here.
We ship Worldwide to ALL countries. For remote areas, an additional remote fee of 5-10 US dollars will be charged.
Due to the impact of COVID-19, some countries and regions have suspended shipments.
Click here for more information on our delivery methods and time.
In stock orders are generally shipped within 1-4 business days and customized or high demand items shipped within 7-25 business days. We offer Three shipping options - economy shipping, standard or fast shipping which takes approximately 7-35 business days to be delivered depending on your country. For more information on our shipping policy, please click here.
We support credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB etc) and Paypal payments. Paypal and 2Checkout provide technical support.
For more payment information, please click here.
We offer a 30-day return policy on most of our products, except for intimate articles and sale items. For more information on our return and exchange policy, please click here.
Please don't worry! The OOLVS crew is here to help. Simply drop us an email at hi@oolvs.com with your order no. and we'll sort it out as soon as possible. Or you may drop us a message over WhatsApp too!
We do not collect VAT/GST, administrative fees, duties, and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges. Please contact your local customs office for more information.

We also do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release. For more information on our shipping policy, please click here.

Tax not included and collected locally if applicable was clearly indicated at multiple points on the cart page, checkout page, and again in the order confirmation email.
Cancellations are only accepted within 60 minutes after an order is placed.

If you have to cancel your order for any reason, please reach out to us immediately at hi@oolvs.com or WhatsApp!

if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time-sensitive.
At oolvs.com, we use the latest security measures to protect your details right from the landing page.

256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.

All pages on oolvs.com, including our checkout and payment pages, are secured. Secured webpages begin with "HTTPS://" and depending on the web browser you're using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.
In addition to discounts on our daily activities, we will provide very large preferential policies during major holidays.
Please pay follow to us to obtain relevant push information before the arrival of major holidays.

In addition, we will also provide our members with birthday discounts and some hidden special discounts.

Provide student proof to get 10% fee back or an additional 10% discount
Please click here to watch
Please reach out to us immediately at hi@oolvs.com or WhatsApp!